Can the Government confirm, as stated in the PWS, the Program Manager is considered a key position, and if so, are there minimal requirements/qualifications for this position?

Are both the Athletic Training and Certified Mental Performance Consultant key positions (KP), or is the only KP the Program Manager?

Can the Government clarify that “firm-fixed services” is an interchange term with “firm-fixed price”?

FAR 8.405-2: If this effort is being solicited under the Federal Supply, is there a specific schedule for this under GSA?

Are resumes part of page count?

The TEP does not include a line item for the Program Manager – will a new line item be added and a new TEP be reissued?

Given that the Government states this solicitation is a best value/trade-off and price is the least important factor for award, how will the Government factor in the reverse auction process to evaluate and select the contract awardee?

The current PWS has remaining track changes – will the Government accept all final track changes and reissue the PWS?

Regarding past performance references, the ITO states: "The contractor shall submit at least three references and surveys for those references for past performance from the past 3 years." The solicitation does not include referenced surveys - will the Government provide a survey template or provide clarity for this response requirement?

Are Service Contract Labor Standards applicable? The positions for this effort would be considered professionals, which would not be subject to SCLS. Will the Government please clarify its position?

Attachment 4: Will you allow Subcontractor's Past Performance to be used to fulfill the Past Performance Requirements of the solicitation?

Attachment 4: Will you accept Subcontractor's Past Performance? PWS 1.2.1.2 •What does the government intend by listing “access to the vendor’s headquarters’ support”? • Does the government expect more providers to support this contract in addition to the ATC and CMPC on the ground? •What does the government mean by “ …company resources which includes daily check-ins, weekly updates, monthly storyboards, quarterly reporting, and annual program summary reporting.”? •What resources is the government looking for? •What does the government mean by daily check-ins? •What does the government mean by weekly updates / monthly storyboards / quarterly reporting / and annual program summary reporting? •How many government employees will need access to the requirements listed in this section •Is the government looking for a Learning Management Systems (LMS) to be offered by the vendor? PWS 1.2.1.4 •What is the response time expected once a USSS employee submits a performance-related question through the application? •Regarding the statement that “This feature will enable virtual communication between employees and the vendor’s Onsite Specialists”, please clarify if virtual communication includes any type of live communication, either through video or chats. •Regarding the statement that “The application will allow employees access to guidance and recommendations from the vendor’s team of specialists.” Are the “vendor’s team of specialists” referring to the two Onsite specialists? •Who is the government referring to as the “broader performance team”? •Please, expand on the requirements for the Dashboard tool, how often it gets updated and who generates the Dashboard content. Is the Dashboard tool just a mechanism for disseminating information? Can the Dashboard tool be separate from the human performance application? •Regarding “This tool must be accessible to the vendor’s team of specialists even if they are off-site.”, by “vendor’s team of specialists” is the government referring to the 2 Onsite Specialists? PWS 1.2.1.6 •Is the instruction provided one-on-one, or in a group setting? Is the instruction provided face-to-face or virtually? Can the instruction consist of documentation for self-learning? PWS 1.2.1.7 •What is the maximum number of employees that will be using these services simultaneously? PWS 1.2.1.13 •Will travel be provided by the government under a separate CLIN? PWS 1.4.8.2.3 •If telework is not available, why is the government requesting that for the Dashboard “This tool must be accessible to the vendor’s team of specialists even if they are off-site.” Are the “vendor’s team of specialists” different from the two On-Site specialists? PWS 1.4.8.2.4 •Please, confirm the expected number of group and individual mental performance sessions that will be led by the CPMC. How long are the sessions? How many personnel are expected per group? PWS 1.4.8.2.8 •Please, confirm the expected number of personnel that will be provided individual and group based services. •How many trainee physical fitness classes will the CMPC attend per week? PWS 1.4.8.2.11 •Could the government, please, explain why does the CMPC need to pass the USSS physical fitness training with a Good rating? •The CMPC professionals are usually not current athletes. We respectfully request that the government waive this requirement. PWS 1.4.8.3.3 •If telework is not available, why is the government requesting that for the Dashboard “This tool must be accessible to the vendor’s team of specialists even if they are off-site.” Are the “vendor’s team of specialists” different from the two On-Site specialists? PWS 1.4.8.3.5 •Please, provide the expected number of personnel that the ATC will be advising and counseling at the same time. What is the government’s expected response time after the request is made? PWS 1.4.8.3.6 •Please, confirm the expected number of personnel that the ATC will be supporting. •Is the government providing the supplies to perform these duties? •Is the government providing the clinic space for the ATC to perform these duties? PWS 1.4.8.3.8 •Would the government, please, waive this requirement? The ATC market is very competitive and different government agencies are seeking ATCs in addition to the commercial market. Keeping this requirement will limit the qualified ATCs for this contract and will introduce risk. PWS 3 •Will the government provide office supplies? •Will the government provide laptops/Internet connectivity so that the Onsite Specialists can access the human performance application and Dashboard tool while onsite? •Will the government provide space for the Onsite professionals to conduct individualized and group training sessions? •In the case of virtual sessions, will the government provide equipment (laptops/Internet connectivity, virtual technology) for the sessions to take place? •Will the government provide ATC supplies,tools and clinical space to perform duties in PWS 1.4.8.3.6?

Regarding section 1.2.1.4 from the PWS that says, "The vendor will provide an online human performance application tool, available at no cost on personal mobile devices for the length of the contract, in which all USSS personnel will be able to track and improve their overall health and wellness." Please advise about the following: 1.) Is there an existing mobile application that meets the specifications outlined in the PWS for USSS personnel, or does it need to be developed from scratch? 2.) Does the government have a specific set of requirements (features and performance)? 3.) Is the availability of the mobile application expected immediately upon contract commencement, or is there a grace period for its development and

What security measures are necessary to implement to ensure the confidentiality and integrity of USSS personnel data stored within the application? • Are there specific encryption standards or protocols that the application must adhere to for secure communication between USSS personnel and On-Site Specialists? • Will the application undergo regular security audits or assessments to ensure compliance with USSS security standards and best practices? Software Parameters: • What are the specific technical requirements or parameters that the application must meet to support a minimum of 6,000 USSS employee accounts simultaneously? • Are there any specific compatibility requirements or restrictions for personal mobile devices that the application must support? • Is there a preferred platform (e.g., iOS, Android) for the application, or should it be compatible with multiple platforms? Software Limitations: • Are there any limitations or restrictions on the type of data that can be shared or communicated within the application, considering the sensitive nature of USSS operations? • Are there any geographical or jurisdictional limitations that need to be considered regarding the use and availability of the application for USSS personnel deployed in various locations? • Are there any limitations on the types of training programs, mental performance plans, or nutrition information that can be delivered through the application, either due to regulatory requirements or organizational policies? Quantitative Inquiry: • What is the projected client volume for this project/service? • Could you quantify the expected number of clients we'll be servicing? Clarification on Staffing Responsibility: • Could you please clarify whether the employees required for this project will be provided by the contracting agency/client, or is it the responsibility of the vendor to staff these positions? Employee Sourcing Expectations: • If the responsibility lies with the vendor to staff the positions, are there any specific guidelines or preferences regarding the recruitment and sourcing of these employees? Availability of Existing Staff: • Are there any existing employees from the contracting agency/client who will be part of this project, or is the vendor expected to provide all necessary personnel? Contractual Arrangements: • If the vendor is responsible for staffing, will there be any limitations or requirements regarding the employment status of these personnel (e.g., full-time employees, contractors, subcontractors)? Qualification Requirements and Screening Process: • Are there specific qualifications or criteria that the vendor needs to consider when staffing these positions, and will the contracting agency/client be involved in the screening and selection process? Timeline for Staffing: • What is the expected timeline for staffing these positions if it's the vendor's responsibility? Are there any deadlines or milestones related to employee recruitment and onboarding? Budget and Cost Considerations: • If the vendor is responsible for staffing, are there any budgetary constraints or considerations that need to be taken into account when recruiting and compensating employees? Communication Channels: • Who should the vendor coordinate with to receive updates or instructions regarding staffing requirements and any changes in personnel needs?

Is there an incumbent? If so, what is the contract number? II. Past Peformance states, “The contractor shall submit at least three references and surveys for those references for past performance from the past 3 years.” Can the government further describe these surveys? Does the contractor develop the survey and submit to the reference? Does the reference then return the survey to the contractor? Place of Performance may be, “other locations within the United States of America.” Can the government elaborate on where and how long the contractors will be in other locations as this will affect pricing. What equipment and/or facilities will the contractors have access to? How many personnel will the contractors see each day / month / year? Who is on the USSS Health and Resiliency Training staff and how closely will the contractors be working with them?

Will personnel need to have certifications/licensure in both VA and MD? What other locations within the US will work be performed (1.4.5)? Will contractor personnel need to have certifications/licenses for those locations? Please further define extent of travel in PWS 1.4.12 Will there be any required in-person meetings with Program/Contract Manager (1.4.11) during the duration of the contract? Will contractor employees have expedited security clearance? How are supplies managed and ordered? Are the "locks" referenced in regard to supply cabinets, personnel belongings and/or treatment centers? Is the total unit price in each CLIN to include the online human performance application tool (1.2.1.4)? Or should CLIN 0001, 1001, and so on include the total billable service including the ATC?

On page 2 of Attachment 4, Instructions to Offerors, the Government states, "The contractor shall submit at least three references and surveys for those references for past performance from the past 3 years." However, there is no Past Performance Survey attachment on the solicitation page on Unison Marketplace. Does the Government plan on providing a past performance survey for completion, or will the Government accept a past performance volume that includes the required information listed on page 2 in place of a past performance survey? Please advise.

Is this a follow-on requirement to a previous contract? If so, may we receive the incumbent's name and contract number?